Clients with unoccupied premises or homes can avail of MS Security's Alarm Response service for responding to alarms in their premises as required. This involves MS Security personnel acting as the first emergency response to any incident or alarm activations that might occur.

Alarm response is available to construction, commercial, retail, industrial and residential clients nationwide. Upon notification of alarm activation by the monitoring centre, one of our response units will immediately attend, to conduct a thorough external and internal site search and establish the cause of the activation and rectify it.

In the event of a false alarm, a straightforward alarm reset is carried out, with the premises secured on departure and an entry is made into the call out log. In circumstances where an intrusion occurs, our security personnel will preserve the premises as a scene of a crime, notifying police and the client. All relevant information is then gathered for the client's records and entered into the call out log also. We will also place a security guard on site until the premises have been secured. If requested our contracts manager for the site will deal with all the aspects of the intrusion (gathering statements, information and also dealing with the Police) in order to allow the client to go about their daily business undisturbed. The contracts manager will then provide a full written report to the client the following morning.